AMC | CAMC | OCAMC | |
Preamptive Visits ( Per Year) | 6 | 12 | Unlimited |
On call Visits | 12 | Unlimited | Unlimited |
OEM coordination for spares | No | Yes | Yes |
OEM coordination for Upgrading | No | Yes | Yes |
Up Time Assurance | No | 95% | 99% |
Response Time | 6 hrs | 6 hrs | Immediate |
Resolution Time | 48 Hrs | 24 Hrs | 2 hrs |
Critical Spare Parts Maintenance | No | Yes | Yes |
Equipment Cleaning | Yes | Yes | Yes |
Reports | No | Partly | Completely |
Engineer Deployment at site | No | No | No |